Information we handle
- Account details: name, email address, phone number, password hash, profile image, and sign-in/session information.
- Listings and communications: property details, location, photos, documents, contact details, inquiries, offers, and visit requests you submit.
- Agent applications: present address, agent type, agency and license details, years of experience, working areas, property types, introduction, and optional identity or agency documents you choose to provide.
- Marketplace activity: saved properties, recent views, search criteria sent to provide results, rental requirements, and notifications.
- Credit requests: selected package, payment method, sender phone number, transaction reference, and request status when you request sale-listing credits.
- Technical and security data: IP address, browser user-agent, session events, and information needed to protect accounts and operate the service.
- Terms record: the date and version of the Terms you accepted when creating an account.
How we use information
- Create and secure accounts, authenticate users, and support password recovery.
- Publish and manage listings and connect users who choose to contact one another.
- Review agent applications and assess the professional information and documents applicants choose to submit.
- Process and review credit requests for sale-listing features, and maintain related records.
- Send account, verification, security, and service messages.
- Detect abuse, enforce platform rules, troubleshoot issues, and meet applicable obligations.
What other users can see
Information included in a published listing—such as its description, location, photos, and the contact information you choose to include—may be visible to visitors. Certain rental contact details are available to signed-in users. Do not put sensitive personal information in public listing fields.
Information in account, payment, agent, or identity-review records is not intended to be displayed as public listing content. Agent application identity and trade-license documents are stored privately and can be opened only by authorized reviewers using time-limited access links.
Service providers and sharing
We share information only as needed to provide or protect the service, respond to a request, or meet an applicable legal obligation. Depending on features in use, service providers may include hosting and database providers, Cloudinary for media, email delivery providers, Google sign-in, Google Maps, embedded YouTube content, and Google AdSense when advertising is enabled.
These providers may process information under their own privacy terms and in locations outside Bangladesh. We do not control third-party services or their independent privacy practices.
Property inquiries and contact details are shared with the relevant listing owner or agent when you use contact features. Neither NalHub nor Alok Soft acts as an intermediary for the resulting property deal.
Cookies and browser storage
Essential cookies support sign-in, session security, and request protection. Property comparisons are stored in your browser’s local storage; saved favorites are associated with your account. Google Maps, YouTube, or AdSense features may use their own technologies when loaded.
See our Cookie Policy for details. Browser controls can clear or restrict cookies and local storage, though some features may then stop working.
Retention and your choices
We keep information for as long as needed to operate your account and listings, maintain security and transaction records, resolve disputes, and meet applicable obligations. Some records may need to be retained after an account or listing is closed.
You can update available profile and listing information in your account. To ask about access, correction, or account/data deletion, contact support. We will review the request and explain any information that must be retained.
Contact support: [email protected]Security and age
We use safeguards intended to protect information, but no internet service can promise absolute security. NalHub is intended for people aged 18 or older; do not create an account or submit personal information if you are under 18.
Changes and contact
We may update this policy when the service or applicable requirements change. The latest effective date will appear at the top of this page. For privacy questions or requests, email [email protected].